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雨田居士
发表于 2021-5-14 04:52:12
自問自答好了
Backbilling
According to the electricity and gas regulations where a provider has undercharged a small retailer customer, there is a limit of 9 months within which they can recover an amount payable. For example, a provider may issue a backbill covering a two year period, however they are only able to recover charges for the 9 months prior to the date of issue of the bill. However, if you don’t allow access to the meter and you receive a catch up bill, there is no limit on the length of time the retailer can backbill you.
Customers who have received an electricity or gas backbill are entitled to an payment extension equivalent to the period of time covered by the backbill. This extension is not automatically provided by a provider, but the extension must be provided if requested by the customer.
A retailer is also obliged to provide up to two years of historical billing data at no charge. If the data requested is older than two years, the retailer is allowed to charge the customer for the reasonable costs of obtaining and supplying copies of bills. |
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