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Career Objective:
I am a highly motivated, versatile and highly customer focused Network and System professional with proven success in complex troubleshooting, application and user support and upgrade skills. I am a team player and understand the importance of co-operating and supporting colleagues to get the best work outcomes. I am flexible in time management to get the job done properly. My career goal is to be XXXXXXXXXXXXXXXXXX
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Skills & Exps
• Excellent customer service skills, such as caring, healing customers and dazzling customers
• Excellent phone and conference handling experiences & skills
• ITIL complied operator
• Incident Management, troubleshoot, faulty notification, cases logging, engagement, escalating, organize and coordinating with internal groups and vendors, final reason for outages reports and related database updates.
• Troubleshooting skills within either show or debugging utilities
• Excellent operation experences & skills with network monitoring systems such as Solarwind, HP open view, Ops Manager and so on
• Excellent operation experence and skills with switching & routing envirnment
• Practicing on layer1 & layer 2 layout technologies such as T1, E1, DS3, OC3, OC十二, Frame Relay, ATM, DSL and ISDN-BRI & PRI.
• Knowledge and hands on experience with UNIX
• Strong technical knowledge of teleco妹妹unication products and services
-Being familiar with Asia-Pacifica Telecom Service Providers and their processes, such as Telstra, Optus, SingTel, CT, CNC and Reliance.
• Knowing how to dance with extenal Vendor
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Certificates
A
B
C
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Work History
Bala bala
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