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发表于 2021-10-3 09:36:26
coles 回复：
Good Afternoon.
Thank you for contacting Coles Prepaid Cards regarding the use of your Coles Gift MasterCard.
We are sorry to hear that transactions has occurred on your card without your authorization.
Unfortunately, we are unable to cancel a transaction that has already been authorized on your card. As per the Coles Gift MasterCard Conditions of Use, we are not responsible for any unauthorised or fraudulent transactions which may occur. These conditions are accepted upon purchasing and/or receiving a Coles Gift MasterCard. Therefore we cannot refund the value of any such transactions.
For more information regarding this, please refer to page 7 of the Coles Gift MasterCard Conditions of Use, which we have attached for your convenience.
In the case that you would like to dispute an unauthorised or fraudulent transaction, you will need to contact the merchant directly for further assistance. If you require further information regarding the transaction you may contact our Customer Support Centre on 1300 095 072 within the operating hours indicated below. Due to privacy and security protocol we are unable to discuss account specific information via email.
The Customer Support Centre operates Monday to Friday, 8.00am to 8.00pm AEST and Saturday, 8.00am to 1.00pm. The Customer Support Centre does not operate on National Public Holidays or Sundays.
Kind Regards,
Coles Prepaid Cards Customer Support Centre
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