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consumer affair 讲是 FOS
If your complaint to your insurer’s Internal Dispute Resolution
Department has been rejected, it is reco妹妹ended that you then proceed
with raising a dispute with the FOS because:
1. It is free
2. It is independent
3. It can make a determination that is binding on the insurer. This means
if FOS decides the insurer has to pay then it has no choice.
4. You don’t have to accept the determination if you don’t want to. If
the decision goes against you then you can still go to the Tribunal or
Court to pursue your case.
If you want to give up get legal advice before you do so.
To lodge a claim call FOS on 1300 780 808 or visit their website www.fos.
org.au to lodge a claim online.
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