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CBA ATM operation and ATM property belong to another CBA company. CBA branch staff is not belong to ATM operation company, Therefore, CBA branch officer only record your dispute and then send it to CBA ATM company. Then ATM company send people to check the trouble machine and give check result.
If the check results are match with dispute, it will be double win. Otherwise,customer keep bargain and bank will match with your requirement depend your altitude.
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