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迷津古渡
发表于 2023-7-13 11:44:51
你本人能够看看AFCA的引见，除了super之外的dispute，AFCA都只会charge被投诉方，也就是银行或者保险公司。在澳洲任何complaint ombudsman都不是收费的，消费者将公司投诉到ombudsman或者AFCA这类complaint Authority，首先它们会要求被投诉方限期内与客户对于dispute达成和解，假如没能在限按时间内解决，ombudsman或者complaint Authority就能染指协调而后Decision，然而无论最初的协调Decision如何，ombudsman或者complaint Authority要向被投诉方收取费用的，AFCA Fast Track – Decision一次是2750 plus GST，energy ombudsman或者TIO那些有多是也一样收取2000摆布.
这就是为何一旦投诉到ombudsman或者AFCA，只有要求的抵偿不外分，被投诉的公司的投诉专员马上就容许给你哄好了，由于假如你不满意，他们首先要筹备好钱给ombudsman。
AFCA的支出来源就是这些金融机构那里来的：
https://www.afca.org.au/about-af ... unded%20by%20annual,received%20from%20member%20financial%20firms.
How we are funded
We are funded by annual member registration fees, user charges and complaint fees received from member financial firms.
All Australian financial firms must be members of AFCA by law and are required to pay their registration fee and other complaint-related charges to contribute to our operating costs.
If we receive a complaint against a firm, the firm is required to pay an individual complaint fee.
Our services are free of charge to small businesses and consumers who make a complaint.
AFCA免费规范：
https://www.afca.org.au/members/funding-model/fee-structure |
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中级会员