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我买了GIO片面的汽车保险20十一-20十二年度分期领取的金额。在那之后，下一年, 我轉去了ALLIANZ。
但我忘了勾销GIO，他们让我在我的信誉卡持续分期付款。因我還有其余GIO的保險,所以沒有發覺, 当初，我发现了，要勾销保单，并想取回退款，他们说，他们只能退还我50％。
想索回整个金额，我应该怎么做呢？
我的敌人有相反的状况下，NRMA，他能够取回的整个金额。
如我想投诉, 应该在哪里去了？
Thanks for emailing us and for sending through the attachments.
Your email has been forwarded to our internal administration team for their consideration. Should you be eligible you’ll receive a refund within the next 21 business days.
In cases of dual insurance, we are only able to provide a refund of 50% of the premium paid. Should the need have arisen to claim on your policy, we would have been obligated to fully cover you in accordance with our PDS.
For further assistance, please phone us on 13 10 10.
Kind regards,
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论坛元老