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如题
前两天下了一单，由于是第一次，所以接到Farfetch的电话和email，要求如下：
Thank you for placing an order with Farfetch.
Unfortunately, we have been unable to confirm some of your purchase details with your bank.
We therefore kindly request your help providing us a proof in which the name on the document should match the name of the card holder for the card used to make the purchase.
We will accept a copy of both of the following documents:
• Credit or debit card used for the purchase. You may conceal some of the numbers on the credit card leaving only the first and the last four digits visible;
and
• Passport/ID Card of the card holder;
Please email a copy of the proof to [email protected], quoting your order number, or reply to this email. Your order will then be completed and dispatched.
We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your personal data without your authorisation. For further details check the Farfetch Privacy Policy.
We hope you understand that these measures are in place to protect you and are only in place for this order. In the future, you will be able to purchase from us without having to provide additional information.
We will assume that you wish to cancel your order if we don´t receive any response from you within 2 days of receiving this email.
We apologise for any inconvenience caused and thank you for your patience and understanding.
We look forward to hearing from you.
Kind Regards,
Customer Service Team
由于网购阅历中第一次遇到这类事，想问问有教训的姐妹们，这是正常顺序仍是我被黑了？
多谢～ |
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论坛元老